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Domestic Shipping

Shipping, Returns & Taxes  •  Order Status & Tracking

Holiday 2014 Shipping Options

Please consult the following chart for ordering deadlines based on shipping methods. All orders must be placed by 6 p.m. (ET) on the dates indicated.

Please note: Allow additional time for delivery to Alaska, Hawaii, US Territories, APO/FPO addresses and for items that ship directly from vendors. For delivery information on vendor-shipped items, please consult the item's description page.

Items Shipped From Store
Merchandise shipping directly from a retail store must be ordered by Friday, December 5th at 6 p.m. (ET) for delivery by Hanukkah (Tuesday, December 16).

FOR DELIVERY BY STANDARD RUSH NEXT BUSINESS DAY SATURDAY
Hanukkah (Tuesday,
December 16th)
Monday,
December 8th
Friday,
December 12th
Monday,
December 15th
Friday,
December 12th
Christmas Eve (Wednesday, December 24) Monday, December 22
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Shipping Rates

Standard Delivery*

  • Package arrives within 3-8 business days.
  • Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses take additional time.
  • If shipping to more than one address, add $5 for each additional address.
  • SaksFirst customers receive Free Standard Shipping when purchasing with a Saks MasterCard® or SaksFirst credit card.

Rush Delivery*

  • Packages arrive within 2-3 business days, provided order is placed before 6 PM (ET).
  • For each address with at least one Rush item, add $7.50 to the Standard Delivery Charge.
  • Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
  • Not available for all items on site. See product details for any shipping restrictions.

Next Business Day Delivery*

  • Packages arrive within 1 business day, provided order is placed before 6 PM (ET).
  • For each address with at least one Next Business Day item, add $15.00 to the Standard Delivery Charge.
  • Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
  • Not available for all items on site. See product details for any shipping restrictions.

Saturday Delivery*

  • Packages arrive on Saturday, provided order is placed before 6 PM (ET) on Friday.
  • For each address with at least one Saturday item, add $25.00 to the Standard Delivery Charge.
  • Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
  • Not available for all items on site. See product details for any shipping restrictions.
MERCHANDISE TOTAL STANDARD RUSH (+$7.50) NEXT BUS. DAY (+$15.00) SATURDAY (+$25.00)
$25.00 and under $5.00 $12.50 $20.00 $30.00
$25.01 - $50.00 $8.00 $15.50 $23.00 $33.00
$50.01 - $100.00 $10.00 $17.50 $25.00 $35.00
$100.01 - $200.00 $13.00 $20.50 $28.00 $38.00
$200.01 - $300.00 $15.00 $22.50 $30.00 $40.00
$300.01 - $500.00 $17.00 $24.50 $32.00 $42.00
Over $500.00 $20.00 $27.50 $35.00 $45.00

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Gift Card Shipping

Shipping charges do not apply to Gift Cards when purchased with merchandise.

If an order contains only Gift Cards, the following shipping charges apply:

  • Standard Delivery: $4.00
  • Rush Delivery: $7.50
  • Next Business Day Delivery: $15.00
  • Saturday Delivery: $25.00

Currently Gift Cards can only be purchased or redeemed when shipping to US addresses.

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Shipping Delivery Times

ORDER PLACED BY 6 PM (ET) STANDARD RUSH NEXT BUS. DAY SATURDAY
Sunday 3-8 Business Days Thursday Tuesday Saturday
Monday 3-8 Business Days Thursday Tuesday Saturday
Tuesday 3-8 Business Days Friday Wednesday Saturday
Wednesday 3-8 Business Days Monday Thursday Saturday
Thursday 3-8 Business Days Tuesday Friday Saturday
Friday 3-8 Business Days Wednesday Monday Saturday
Saturday 3-8 Business Days Thursday Tuesday Following Saturday

For Vendor-shipped, Perishable and Personalized items, please click on the Shipping Timeline link on the product description page.

*Standard Delivery packages are sent via FedEx SmartPost. Rush, Overnight, Next Business Day and Saturday Delivery packages are sent via FedEx. When shipping to a PO Box, APO/FPO or US Territory, packages are sent via US Postal Service Priority Mail. Shipments to Alaska, Hawaii, U.S. Territories and APO/FPO addresses will take additional time.

Items Shipped From Store

Some merchandise sold on saks.com is fulfilled directly from a retail store. These items ship separately with Standard Delivery and are not eligible for expedited shipping. Items shipped from store may incur slight delays due to increased processing times.


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Returns & Exchanges

At Saks Fifth Avenue, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in saleable condition. Simply follow the guidelines below.

  • Merchandise, with the exception of watches and jewelry, presented after 30 days will be credited based on the current selling price. Returns of watches and jewelry items will not be accepted after 30 days.
  • Requests for adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of purchase.
  • Unfortunately, we cannot exchange, replace or credit gourmet, monogrammed, personalized or final sale items.
  • We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue or at saks.com.
  • For the 2014 holiday season, merchandise (including watches and jewelry) purchased October 15th, 2014 or later can be returned for a full refund or credit of the original price paid through January 15th, 2015.

Returns:
In-Store

Present the merchandise to an associate at any Saks Fifth Avenue store with the original receipt or gift receipt.

By Mail

  1. Enclose the completed return form with your shipment.
  2. For future reference, retain the top portion of the Shipping Summary packing list.
  3. Affix the pre-paid United States Postal Service Return Label to the outside of the package and send via U.S. Mail (we provide insurance); the return postage charge indicated to the left of the label will be deducted from your refund. If you choose to ship your return via a different carrier, please insure the package and ship to:

    Saks Direct
    1 Walden Books Drive
    LaVergne, TN 37086

Exchanges:

In-Store:
You may exchange your merchandise at any Saks Fifth Avenue store. Simply bring your merchandise and your receipt.

By Mail:
If you wish to get a different item or size, please return your original merchandise and place a new order by calling 1.877.551.7257. You will receive a refund for the returned merchandise as soon as it is processed. Standard shipping will be provided free of charge on your new order.


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Sales Tax

Sales tax will be charged for purchases shipped to the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, D.C. and Wisconsin.

No sales tax is charged on the purchase of a Gift Card.

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