Frequently Asked Questions

About SaksFirst

Q. How can I become a SaksFirst member?

A. All SaksFirst Store Card and SaksFirst MasterCard cardholders are automatically members of the SaksFirst program. Just ask an associate or click here to apply. You can start earning points towards a SaksFirst Gift Card from the first swipe of your Saks Card!

Q. How many points do I earn per dollar?

A. You can earn up to 6 points per dollar spent at Saks, depending on your year-to-date spending at Saks. Please refer to 'Saks Store Card' page for details. And earn even more points during our Double and Triple Point events!*

Q. Can I earn SaksFirst points at Saks Fifth Avenue OFF 5TH stores or on saksoff5th.com?

A. Yes, you can now earn SaksFirst points for your purchases at Saks Fifth Avenue OFF 5TH stores or on saksoff5th.com.

Q. How can I find answers to other questions?

A. Simply call 800.871.7257 or ask an associate for more details.

About SaksFirst Gift Cards

Q. How is my gift card value determined?

A.  SaksFirst Gift Cards are issued as a value of 1% of your total net SaksFirst points, in $25 increments. You can get unlimited points toward your SaksFirst Gift Card. And with your SaksFirst MasterCard® you can earn up to 3 points per dollar on purchases outside of Saks.

Q. How do I use my SaksFirst Gift Card?

A. SaksFirst gift cards can be redeemed in all Saks Fifth Avenue stores, saks.com, Saks Fifth Avenue OFF 5TH stores or saksoff5th.com. Simply present the gift card to an associate or enter the gift card number upon check out on saks.com or saksoff5th.com.

Q. How do I redeem my SaksFirst points for a Gift Card?

A.  You will automatically receive your SaksFirst Gift Card in early February, however, you can also request a SaksFirst Gift Card throughout the year by calling SaksFirst customer service at 800.871.7257 or by redeeming your points online when you review your points balance online.

Q. I lost my SaksFirst Gift Card. What should I do?

A.  Please call us at 800.871.7257 and we will gladly assist you.

About SaksFirst MasterCard®

Q. How do I apply for the SaksFirst MasterCard®?

A. To apply for the SaksFirst MasterCard® you can visit any Saks Fifth Avenue store or click here. To be eligible for the card, you must be a SaksFirst Cardholder in good standing.

Q. What is the difference between the SaksFirst Store Card and the SaksFirst MasterCard®?

A. The SaksFirst Store Card can be only used at Saks. But with the SaksFirst MasterCard®, you can earn points for spending outside of Saks (3 points at salons/spas, 2 points at dining, gas, groceries, and 1 point everywhere else). Plus, you will receive access to the remarkable benefits associated with the World Elite or Platinum MasterCard®.

Q. What about my purchases inside of Saks on the MasterCard?

A. You'll continue to be showered with up to 6 SaksFirst points per dollar inside of Saks. And earn even more points during our Double and Triple Point events!*

Q. I am a current SaksFirst member. Will I lose my status or points with the SaksFirst MasterCard® if I upgrade?

A. No. SaksFirst members who upgrade retain their current points and benefits and receive additional benefits from the SaksFirst MasterCard®.

Q. Does the SaksFirst Master Card® keep my Saks account separate from my other spending?

A. Yes. You will receive two lines of credit and two separate statements per month: one detailing your purchases at Saks and one detailing your MasterCard® purchases.

Q. How can I find answers to other SaksFirst MasterCard related questions?

A. Simply call 800.871.7257 or ask an associate for more details.

*Please see terms and conditions for details.

MasterCard and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated.