Welcome to Customer Service

Chat with us

We love hearing from you. Clicking the "Chat" link here, or clicking "Chat" at the bottom of your main screen, makes it possible to chat with a Sales Associate. This service is available 24 hours a day, 7 days a week.

Email us anytime

You may email a Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.

Call us

To speak with a Sales Associate by phone, feel free to call 1.877.551.7257, 24 hours a day, 7 days a week. If you are calling from outside the USA or Canada, please dial toll-free 1.800.7257.7257. If you are unable to connect with our toll-free numbers above, please dial 1.601.592.2860. (International long distance charges will apply to this call). Please note, when dialing our international toll-free number or toll line from outside the USA or Canada, you must first enter an international access code. Customer Service will be able to assist with questions related to purchases made on and Locator purchases made in-store, providing you have an order number. All inquiries related to in-store purchases without an order number should be directed to your Sales Associate who assisted your transaction. Please call the phone number on your Sales Associate's business card or call your Saks Fifth Avenue store location. The store phone number is also printed on your sales receipt.

If you are a SaksFirst member, our special SaksFirst Consultants are available exclusively for you. To speak with a SaksFirst Sales Consultant by phone, feel free to call 1.800.871.7257,
from 9 a.m. to 7 p.m. (ET), Monday through Friday.

To speak with someone in Credit Services, call 1.800.221.8340.

Ordering Information

Shipping, Returns & Taxes
Alterations & Product Care
International Order Information

Size Guides

Men's General Size Guide
Women's General Size Guide
Kid's Apparel Size Guide
Kid's Shoe Size Guide (European Equivalent)

Saks Account Information

Account - View order status and history, account settings and email preferences for your account
Online Billing - Review your Saks Fifth Avenue MasterCard® or SaksFirst Card statement information and make payments online

Programs & Rewards


Frequently Asked Questions

If the question you have isn't covered in one of the topics above, take a look through our list of Frequently Asked Questions.

Customers' Bill of Rights

View PDF